Our Mission:
Service to the Core
At Elevated Facility Services, safety is foundational to how we train, operate and support our customers. From jobsite procedures to compliance standards, every technician is held to rigorous safety expectations that help protect our customers and their guests.
We maintain one of the highest ratios of safety leaders to technicians in the elevator industry, providing constant oversight and guidance in the field. Every region is supported by a dedicated remote engineer with 25-30 years of experience.
This investment in safety leadership ensures every service we perform aligns with the highest standards for risk reduction, reliability and regulatory compliance.
Your Local Elevator Experts
Across 21 States and 57 Markets
Elevated is your trusted partner for elevator and escalator maintenance, repair and modernization in 57 markets across 21 states. View our full list of service areas here or explore the map below.
Elevated is your trusted partner for elevator and escalator maintenance, repair and modernization in 57 markets across 21 states.
We are always expanding. If your area is not listed, please reach us at CustomerService@EFSteam.com.
Our Leadership Team
Mike Leidholm
President
Dave Burnett
Chief Financial Officer
Greg Nagle
VP of Operations
Mark Richardson
VP of People
James Duda
Regional Vice President
Mike West
Regional Vice President
Ben Wehner
Regional Vice President
Jon Hadley
Regional Vice President
Emily Barth
Director of Marketing
Heather Moniz
Controller
Emily McDermott
Director of Technical Talent
Clif Frazier
Director of Field Operations
Sabina Baumgartner
Director of Procurement
Jon Greenwood
Director of Sales
Manny Viera
Director of Human Resources
Why Choose Us?
Here’s the Elevated Difference
At Elevated Facility Services, we put your needs at the center of our operations. Our approach is straightforward: listen to our customers, understand their needs and deliver on our promise of best-in-class service.
With Elevated, you receive responsive, reliable service, focusing on minimal downtime and maximum safety. Trust us to keep your people movers operating safely, smoothly and efficiently.
Why Choose Us?
Here’s the Elevated Difference
At Elevated Facility Services, we put your needs at the center of our operations. Our approach is straightforward: listen to our customers, understand their needs and deliver on our promise of best-in-class service.
With Elevated, you receive responsive, reliable service, focusing on minimal downtime and maximum safety. Trust us to keep your people movers operating safely, smoothly and efficiently.
Our Engineering, Performance & Instructional Center (EPIC)
EPIC is the engine behind Elevated’s technical expertise and field readiness. This in-house center supports over 400 technicians across 30+ branches by providing centralized training, diagnostics and operational support that other providers can’t match.
Through EPIC, our technicians get access to:
- Hands-on technician training and continuing education
- Board-level diagnostics and technical support
- Modernization (MOD) repair guidance and escalator-specific expertise
- Support for field operations, including HR, fleet management, tools, uniforms, route planning and logistics
National Accounts Team
For large-scale facility managers or customers with regional portfolios, Elevated offers a dedicated National Account Team. This specialized group travels to meet customers in person and ensures consistency in service delivery across multiple properties.
We currently support national organizations, including healthcare systems, universities and big-box retailers.
Jason Mendiguren
Director of National Accounts
Brianna Bermudez
National Accounts Manager
What Our Customers Are Saying
Get in Touch With Us
Our dedicated team is here to provide the expert, personalized care your facility deserves. Contact us today to enhance your service experience and place your elevators in reliable hands.
If you are an existing customer, please call us at 800-526-6115 for service dispatch.